The term "Flametree Wines" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
You must be 18 years of age or older, to order or receive alcoholic beverages from Flametree Wines including through this website. Receipt of shipments containing alcoholic beverages requires the signature of an adult (a person 18 years of age or older). Wines purchased from Flametree Wines are not for resale, and are for personal consumption only. It is an offence to obtain liquor on behalf of a person under the age of 18 years. By purchasing any of our wines, you warrant that you and the recipient of this order are at least 18 years of age.
Credit Card Charges
Orders are by credit card only. We accept Visa, MasterCard, and American Express. International payments cannot and will not be processed through our website and will need to be made via phone order on +61 8 9756 8577.
Wine purchases through our website must be a minimum of 6 bottles and purchased in multiples of 6 bottles.
Shipping is only available to Australian residents, we ship to all Australian states and territories. Shipping is free on all orders of 12 bottles (a case) or more. Shipping charges apply for orders of less than 12 bottles (please note: minimum order is 6 bottles):
Western Australia: $8 on 6 packs, Free Freight on 12 bottles or more
All other Australian States & Territories: $20 on 6 packs, Free Freight on 12 bottles or more
We use Australia Post delivery service.
Due to the fact that international freight charges can be very expensive because of government regulations, duties and taxes along with differing laws in different countries, we cannot accept or ship International orders through this website.
If you would like to enquire about international shipping please contact Flametree Wines on +61 8 9756 8577. We also encourage you to contact our distributor in the country you seek to export wine to.
Wines will be shipped from the winery within 3-7 working days from clearance of payment. If you require your wine to arrive before a certain date please allow a minimum of 3 working days from clearance of payment and at least 7 working days for your order to be delivered. Flametree Wines cannot hold any responsibility for delivery times.
Australia Post is the carrier used within Australia. Please provide instructions for delivery if you are not home as delivery is between normal business hours, in the event that no alternative instructions for delivery is advised the wine will be carded and returned to the nearest Australia Post Office for collection.
Deliveries cannot be made on weekends or public holidays.
If your wine does not arrive within 10 working days of your order being received please email email@example.com or call the office on +61 8 9756 8577.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Flametree Wines is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by Australia Post for delivery, responsibility for the wine becomes the responsibility of the purchaser.